Return & Refund Policy

Last Updated: July 4, 2026

Thank you for shopping with Tie Verse. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Window

We offer an 18-day return policy. You have 18 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original tags, accessories, and any items originally included with the product.
  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

  • Gift cards.
  • Personalized or custom-made products.
  • Items marked as Final Sale.
  • Products that have been used, damaged by the customer, or returned without their original packaging.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect due to our error.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Return Shipping Label

Customers are responsible for obtaining and purchasing their own return shipping label unless Tie Verse provides one due to a shipping error, damaged item, or defective product.

We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged during transit.

Restocking Fee

Tie Verse does not charge any restocking fees for approved returns.

Exchanges

We accept exchanges only for items that arrive damaged or defective.

If you would like to exchange an item for the same product, please contact our customer support team within the 18-day return period.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method.

Approved refunds are processed within 7 business days. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: Tie Verse
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (GMT-5) 

(Monday to Friday)
Business Number: +1 (956) 123-1234
Business Email: support@tieverse.com
Business Address: 4309 Rio Grande Ln, Mission Texas 78572, United States